General Conditions for Trains

By and between, TOR GLOBAL TRAVEL SLU, with registered office in Madrid, Calle Gran Vía 22 Dcdo 5º izquierda 28013, and Tax Identification Number (NIF) B87500856,CICMA 3750.

And the user, who accesses the website to learn about and contract the services offered through the website and who declares to be of legal age (that is, at least 18 years of age) and has the legal capacity necessary to enter into this agreement and to use this website in accordance with this Legal Notice and with the General Conditions of each type of service offered on the website, both of which the user hereby declares understands in their entirety.

Onlinetravel’s role as agent

As the legal owner of this Website, Onlinetravel offers the possibility of reserving train tickets with railway transporters, either separately or in combination with other services, acting in the name and on behalf of such transporters. In no event shall the operation of this Website be construed as a means of direct sales in the name of these transport services, as Onlinetravel acts solely in its capacity as broker. Therefore, the User shall be bound by the General Conditions of the transporter.

Reservation confirmation

Once a reservation has been placed through the Website and the corresponding confirmation has been received via email, in order to travel, the User must print out the ticket and present it before boarding the train. Onlinetravel shall not be held liable in the event that a railway transporter denies boarding to the User due to the latter?s failure to present the printed tickets.

Transporter fee conditions

Onlinetravel considers any reservations that include a booking reference number to be confirmed and therefore definite. Once a reservation is confirmed by the railway company, the tickets shall be issued and the cancellation and modification conditions established by the transporter shall become effective. Upon issue of the tickets, any changes, modifications or cancellations shall be governed by such conditions and subject to the fees established therein.

Modifications and cancellations

In the event that the User wishes to cancel or modify a train reservation, the User must contact Onlinetravel to enquire about the rate restrictions and any corresponding penalties that will be imposed by the transporter.

Handling fees

The handling fees for reservations are EUR3 per passenger.

If a reservation is modified or cancelled, Onlinetravel will charge a handling fee of EUR6 per passenger.

In the case of combined purchases of lodging and transportation services, the fee shall be EUR20 per passenger.


The transport company is authorised to require any official documentation that may be necessary to certify the age of the minor.